One challenge of owning a laundromat is getting reviews. Most customers don’t think to leave one unless they have a profoundly good or bad experience.

This is a problem because positive ratings act as free laundromat advertising and make your business more appealing to new customers. But if nobody is reviewing your laundromat, and people only choose laundromats with positive ratings… see the dilemma?

We’ve created this simple guide on how to get more reviews so you can improve your laundromat’s online reputation. If you still have questions after reading this blog post, contact Suds Digital. We’ve been working with laundromats for over 20 years and know exactly what it takes to make a splash in today’s digital landscape.

Here are a few simple tips on how to get more ratings from satisfied customers.

Do I Really Need To Ask People for Feedback?

Asking patrons for feedback can feel awkward and disingenuous, but if you don’t ask, what are the chances they’ll leave any on their own? Unless they’re absolutely blown away, they probably won’t.

So, is there an indirect way to approach customer feedback requests? Yes! Automated review follow-ups make it easy. When customers sign up for text alerts about their finished laundry, send them a short message asking them to rate you on Google.

More Ways To Get More Reviews

One of the easiest ways to get more reviews is through Google Business Profile optimization.

Ensure your profile includes the correct business hours, address, phone number, and website. Upload high-quality photos of your laundromat so customers know what to expect when they walk in. Also, ensure you enable the review feature so customers can leave feedback.

What Do I Do If I Already Have Reviews, but They Aren’t Great?

Nobody’s perfect, and not every rating you get is going to be five stars. So, what do you do if you have a few one- or two-star ratings on Google? There are a few ways to handle it, but responding to positive and negative reviews is the best way to increase your social proof and credibility.

Responding to positive feedback adds a personal touch to your business. When customers see that you acknowledge their feedback, it strengthens their connection to your laundromat.

Responding to negative feedback shows potential customers that you value feedback and want to give them the best experience possible.

If you need help with online reputation management, Suds Digital can help you improve your reviews, respond to customer feedback, and build trust with potential customers. Reach out today to learn how we can strengthen your laundromat’s online presence.

The Right Way To Handle Customer Feedback

Handling negative reviews can be tough, especially when you feel like the feedback you received wasn’t fair. However, responding with a friendly and compassionate tone shows potential customers that you care about their experience and are willing to address concerns.

If you’re still confused about how to get more reviews for your laundromat, visit the Suds Digital website to learn more or schedule a call. We would love to answer any questions you have.